The following general prerequisites apply to Remote Help. An administrator can also reference audit log sessions created for Remote Help in Intune under Tenant Administration > Audit Logs.įor unenrolled devices, auditing the Remote Help sessions is limited. You can also find details about active sessions. Monitor active Remote Help sessions, and view details about past sessions: In the Microsoft Intune admin center, you can view reports that include details about who helped who, on what device, and for how long. The users who can only view a device, and who can request full control of the session while assisting others.For example, who can run elevated privileges while helping. The users who can help others and the range of actions they can do while providing help. Role-based access control: Admins can set RBAC rules that determine the scope of a helper's access, such as: You can't use Remote Help to assist users who aren't members of your organization.Ĭompliance Warnings: Before a helper connects to a user's device, the helper will see a non-compliance warning about that device if it's not compliant with its assigned policies. Requires Organization login: To use Remote Help, both the helper and the sharer must sign in with an Azure Active Directory (Azure AD) account from your organization. Use Remote Help with unenrolled devices: Disabled by default, you can choose to allow help to devices that aren't enrolled with Intune. Remote Help must be enabled before users can be authenticated through your tenant when using Remote Help. If you choose to turn on Remote Help, its use is enabled tenant-wide.
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